SHIPPING & RETURN

All orders are shipped from our studio in New Delhi, India, using Bluedart, Delhivery, India Post, Fedex and DHL.

SHIPPING WITHIN INDIA

We offer free shipping on all our products within India.

INTERNATIONAL SHIPPING

We ship to all International zones. International orders are usually delivered within 10-20 business days. International shipments are not eligible for returns or exchanges.

ORDER & SHIPPING PROCESS

As soon you place your order, you will receive a confirmation email. As soon as your order has been dispatched, you will receive an email with a tracking number, which you can use to track your order on our shipping agents sites.

For domestic shipments, please allow 5-7 working days (Monday-Friday) from dispatch for your goods to arrive and 10-20 working days (Monday-Friday) for international shipments after dispatch.

Any custom charges that may occur for international deliveries or transaction fees that may be charged by your bank for making a payment in a different currency to your holding account is payable by the customer. In case there is any currency conversion fee by our third party payment gateway, it is payable by the customer.

DO I HAVE TO PAY CUSTOMS AND IMPORT CHARGES?

Duties and taxes for international orders are not part of product or shipping charges. Most countries charge duties on imported items that are levied at the time of port entry, and vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (UPS etc.) at the time of your order delivery, after you receive an invoice from the shipping agent.

DELIVERY

Pooja Aggarwal endeavours but does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if Pooja Aggarwal fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, poojaaggarwal.com may at its discretion charge you for additional shipping cost. In case of any failed delivery due to customer not reachable or denying to accept the parcel, Pooja Aggarwal will not be liable for any refund or additional charges to reattempt delivery. The order will be considered as abandoned by the courier company.

INTERNATIONAL SHIPPING

Saturdays, Sundays and national holidays in India are not set as business days for standard deliveries
We offer free International shipping.

Any documents required by the local authorities (residing country) for the custom's clearance, will have to be arranged by the customer. In case of non-availability of the document if the delivery of the order is denied by the local airport authorities, Pooja Aggarwal will not be liable for any refund.

Duty as mandated by your country of shipment will have to be borne by you. In case of non-payment of duties and taxes to receive the shipment, Pooja Aggarwal will unfortunately not be able to entertain a request for refund

In case of any failed delivery due to customer not reachable or denying to accept the parcel, Pooja Aggarwal will not be liable for any refund or additional charges to reattempt delivery. The order will be considered as abandoned by the courier company.

COUNTRIES WE SHIP TO

We ship to all International destinations.